Answers to Your Frequently Asked Questions

Find quick answers to the most common queries about our logistics and transportation services in our FAQ section. From details about shipping options to information on package tracking, we've compiled a detailed list to help you get the information you need efficiently and accurately.

Do you need more help?

At AWS Cargo & Courier, we provide comprehensive logistics and transportation solutions, including advice on international trade and shipment management from anywhere in the world to Costa Rica. We have lockers in Miami and a network of strategic allies that allow us to offer fast and secure air and maritime shipments. Additionally, as authorized agents of DHL, we facilitate imports, exports, and offer express services, ensuring that your cargo is always in good hands.
To facilitate your online shopping, at AWS Cargo & Courier we offer all the help and advice you need to make your internet purchases. You can visit us at our branch in Athens, call us at 2446 0416, or WhatsApp us at 7290-2221, or you can write to us at
You just need to send us the link of the item you want to buy to 7290-2221 via WhatsApp, or you can write to us at We will provide a quotation for your item with an all-inclusive price. If you agree, you make the transfer and that’s it, we will immediately place the order.
At AWS Cargo & Courier, we await your contact so we can provide a complete quote for your order. This way, you can know the exact amount before making the transaction, with no additional charges or costs.
The All-Inclusive Price is the final price provided by our platform, which includes the cost of the item from the website, shipping within the United States or any other origin, customs duties, customs handling, freight to the destination country, the service of AWS Cargo & Courier, delivery outside the GAM (Greater Metropolitan Area), and any additional charges that might be part of the import process.
It is possible; however, AWS CARGO & COURIER only provides the customer with the guidance to carry out this procedure personally at the customs warehouse and with the customs assessor. We do not handle exemption processes ourselves.
When you purchase through AWS Cargo & Courier, all taxes and additional costs are included in the price. However, if you buy the product directly from a store in the United States or any other part of the world and use our locker service, there are additional costs: all packages entering the country must be declared to Customs and all must pay the import taxes determined by law and defined by the national tariff. Nevertheless, AWS Cargo & Courier handles Customs Management procedures in most cases. You just need to ensure that your package includes an attached commercial invoice.
The delivery time varies depending on the website where the purchase is made and the days or service chosen for delivery.
The estimated time is 6 to 12 days for products that do not require any type of permit or additional handling, as these can take from 9 to 16 days.
AWS Cargo & Courier offers Online Shopping Advisors, who provide free advice by phone, WhatsApp, email, or in person, at no additional cost.

Let's Talk